Connect And Assure Specialist

Trafficnewschannel

Shift rotation (7:00 am - 7:00 pm)
Experience supporting business customers
Strong technical knowledge of telecommunications
Tier 2 troubleshooting capability
Trafficnewschannel is seeking two Connect and Assure Specialists to manage business customer orders and incidents, enhancing customer experience with nbn services. Ideal candidates should possess strong technical knowledge in telecommunications and experience in operational support

Job Summary

  • The Connect and Assure Specialist is accountable for end-to-end ownership and Technical Case Management of business customer orders and incidents.
  • This role is critical to delivering a business grade service through front and back of house functions.
  • nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.

Matching Summary

Match Score: 85

Trafficnewschannel is seeking two Connect and Assure Specialists to manage business customer orders and incidents, enhancing customer experience with nbn services. Ideal candidates should possess strong technical knowledge in telecommunications and experience in operational support.

Skills & Requirements

Must-have

  • Experience supporting business customers
  • Strong technical knowledge of telecommunications
  • Tier 2 troubleshooting capability

Nice-to-have

  • Excellent communication skills
  • Stakeholder engagement
  • Customer empathy
  • Organizational skills

Key Requirements

  • Solid case or account management experience
  • Full working rights in Australia

Work Rights

Not specified

Tailored Resume

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