Training and Quality Assurance Manager

LAN XIANG WELLNESS GROUP PTE. LTD.

Singapore, Singapore
Not specified (assumed to be in-person based on company operations)
Design and implement training programmes
Develop sop guides and service quality benchmarks
Conduct staff assessments and coaching sessions
LAN XIANG WELLNESS GROUP PTE. LTD. is seeking a Training and Quality Assurance Manager to enhance service quality and staff capability development across their wellness and traditional therapy outlets in Singapore. The ideal candidate will have strong training and coaching skills, experience in the service sector, and a meticulous approach to quality assurance

Job Summary

  • The role involves leading staff capability development and service quality standards across wellness and traditional therapy outlets in Singapore.
  • Responsibilities include designing training programs, creating SOPs, and conducting regular outlet audits to ensure operational consistency.
  • The successful candidate will work closely with management to strengthen team discipline and improve overall customer satisfaction.

Matching Summary

Match Score: 85

LAN XIANG WELLNESS GROUP PTE. LTD. is seeking a Training and Quality Assurance Manager to enhance service quality and staff capability development across their wellness and traditional therapy outlets in Singapore. The ideal candidate will have strong training and coaching skills, experience in the service sector, and a meticulous approach to quality assurance.

Skills & Requirements

Must-have

  • Design and implement training programmes
  • Develop SOP guides and service quality benchmarks
  • Conduct staff assessments and coaching sessions
  • Monitor customer feedback and operational compliance
  • Perform outlet audits for service execution

Nice-to-have

  • Experience in wellness or healthcare operations
  • Strong leadership and communication skills
  • Ability to support multi-outlet environments
  • Continuous improvement initiative experience

Key Requirements

  • Strong ability to develop SOPs and training systems
  • Good leadership, coaching and communication skills
  • Experience in service, hospitality, healthcare, wellness or retail operations

Work Rights

Not specified

Tailored Resume

Cover Letter