Customer Service Engineer

Airbus

Herndon, VA, US
Fully remote
Analyze technical queries for aircraft structure
Manage repair solutions from submittal to approval
Interact with global repair solutions teams
You will be part of a team that establish and deliver timely and consistent solutions to the technical daily queries raised by the customers for aircraft structure and systems issues

Job Summary

  • You will be part of a team that establish and deliver timely and consistent solutions to the technical daily queries raised by the customers for aircraft structure and systems issues.
  • Management of the repair solution from customer’s submittal through final approval (RDAF) issuance while maintaining customer expectations for delivery.
  • Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

Matching Summary

You will be part of a team that establish and deliver timely and consistent solutions to the technical daily queries raised by the customers for aircraft structure and systems issues.

Skills & Requirements

Must-have

  • Analyze technical queries for aircraft structure
  • Manage repair solutions from submittal to approval
  • Interact with global repair solutions teams
  • Liaise with Design Offices for repair definitions
  • Collaborate with Airbus Spares/Satair
  • Use specialized TechRequest tool (SAP based)

Nice-to-have

  • Collaborate across cultures and time zones
  • Work with diverse customer base
  • Commitment to act with integrity

Key Requirements

  • Bachelor Science/Engineering degree or equivalent experience
  • 5+ years Engineering experience
  • Knowledge of aircraft structure and structural repairs
  • Ability to read and interpret engineering drawings
  • Authorized to Work in the US

Work Rights

Authorized to Work in the US

Tailored Resume

Cover Letter