Bp Nuvali 2025

Concentrix

Laguna, Philippines
Customer service support
Inbound and outbound calls
Internet customer interaction
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Customer service support
  • Inbound and outbound calls
  • Internet customer interaction
  • Key Performance Indicators (KPIs)
  • Decision-support tools

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customer
  • Team member and independent work
  • Adapt to changes quickly
  • Pleasant and professional tone

Key Requirements

  • High school diploma or two years college
  • Three to six months experience preferred
  • Work authorization for Philippines

Work Rights

Not specified

Tailored Resume

Cover Letter