Bilingual Client Technical Support: Russian/english

Interactive Brokers Group, Inc.

Chicago, IL, United States
Base: $65,000 to $70,000 annually; bonus/equity: d...
On-site
Bilingual english and russian fluency
1+ years client-facing support experience
Windows and mac software support skills
This hybrid role requires working 4 days in the office and 1 day remote to assist clients with trading platform inquiries

Job Summary

  • This hybrid role requires working 4 days in the office and 1 day remote to assist clients with trading platform inquiries.
  • The team acts as a liaison between internal teams and customers to ensure prompt resolution of bugs and technical issues.
  • The company offers a competitive salary range of $65,000 to $70,000 along with stock grants, performance bonuses, and comprehensive health benefits.

Matching Summary

This hybrid role requires working 4 days in the office and 1 day remote to assist clients with trading platform inquiries.

Salary

Base: $65,000 to $70,000 annually; Bonus/Equity: Discretionary cash bonus and stock award; Benefits: 401(k) match, health/dental/vision, lunch allowance, education reimbursement

Skills & Requirements

Must-have

  • Bilingual English and Russian fluency
  • 1+ years client-facing support experience
  • Windows and Mac software support skills
  • Experience with support ticketing systems
  • Troubleshooting desktop and mobile applications

Nice-to-have

  • Background in financial products and services
  • Bachelor's degree in a technical field
  • Analytical problem-solving mindset
  • Adaptability to changing technical environments
  • Passion for learning new technologies

Key Requirements

  • Bachelor's degree preferred in technical field
  • Required excellent command of written and spoken English and Russian
  • 1+ years experience in client-facing support role
  • 1+ years experience with Windows and Mac software support

Work Rights

Not specified

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