Your main focus will be on providing first-line support by monitoring private and public cloud infrastructure, identifying problems early, and resolving technical incidents efficiently
Job Summary
Your main focus will be on providing first-line support by monitoring private and public cloud infrastructure, identifying problems early, and resolving technical incidents efficiently.
Your tasks will also include executing approved maintenance activities like patching and configuration changes and providing telephonic or chat support to clients when needed.
Your ability to adapt to changing circumstances and keep a positive outlook will be key to your success.
Matching Summary
Your main focus will be on providing first-line support by monitoring private and public cloud infrastructure, identifying problems early, and resolving technical incidents efficiently.
Skills & Requirements
Must-have
First-line support
Monitoring private and public cloud
Incident resolution
Collaboration, Contact Centre, Voice systems
Troubleshooting network, voice, collaboration
Nice-to-have
Adapting to changing circumstances
Positive outlook and resilience
Effective communication skills
Collaborating across cultures
Understanding client requirements
Key Requirements
Diploma, bachelor's degree, or IT/Computing qualification