Customer Service Representative

bp

Pune, India
Hybrid
First and second line customer support
Handle customer expectations
Log and track customer queries
The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels

Job Summary

  • The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.
  • Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive ground breaking digital solutions and agile ways of working.
  • We are an equal opportunity employer and value diversity at our company.

Matching Summary

The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels.

Skills & Requirements

Must-have

  • First and second line customer support
  • Handle customer expectations
  • Log and track customer queries
  • SAP and/or Siebel experience

Nice-to-have

  • Digital solutions and agile ways of working
  • Drive ground breaking digital solutions
  • Sustainability awareness and action
  • Effortless customer experiences

Key Requirements

  • Graduation or equivalent
  • Up to 3 years previous experience customer service
  • Intermediate knowledge of MS Office application

Work Rights

Not specified

Tailored Resume

Cover Letter