Senior Manager, Tier 3 Operations Engineering

Sky (Comcast)

Colorado, US
Base: $111,488.92 - $183,956.72; bonus/equity: bon...
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Advanced technical support
Infrastructure stability
Fortinet-based environments
** The Senior Manager of Tier 3 Operations Engineering at Comcast Business is responsible for leading a team of engineers that provide advanced technical support and ensure the reliability of customer environments. This role combines leadership with technical expertise in network infrastructure, focusing on operational excellence, incident management, and customer satisfaction. **

Job Summary

  • Lead, mentor, and develop a team of Tier 3 engineers supporting complex network and infrastructure environments.
  • Oversee day-to-day Tier 3 operations, ensuring timely resolution of escalations and adherence to SLAs.
  • Maintain deep understanding of network infrastructure, including routing, switching, firewalls, SD-WAN, cloud, and data center technologies.

Matching Summary

Match Score: 75

** The Senior Manager of Tier 3 Operations Engineering at Comcast Business is responsible for leading a team of engineers that provide advanced technical support and ensure the reliability of customer environments. This role combines leadership with technical expertise in network infrastructure, focusing on operational excellence, incident management, and customer satisfaction. **

Salary

Base: $111,488.92 - $183,956.72; Bonus/Equity: Bonus eligible; Benefits: Best-in-class Benefits

Skills & Requirements

Must-have

  • Advanced technical support
  • Infrastructure stability
  • Fortinet-based environments
  • Incident management processes
  • Customer engagement

Nice-to-have

  • Proactive approach
  • Operational excellence
  • Continuous improvement
  • High customer satisfaction
  • Team building skills

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 7+ years of experience in network/infrastructure operations
  • 3+ years of leadership or management experience
  • Strong hands-on experience with Fortinet technologies
  • Strong expertise in networking technologies
  • Experience with cloud platforms

Work Rights

Not specified

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