Bilingual Customer Service Agents

Alliance Ground International (AGI)

Chicago, IL, United States
Bilingual proficiency
Customer interaction
Safety and security procedures
As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety and security procedures

Job Summary

  • As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety and security procedures.
  • The role involves handling customer interactions efficiently and professionally at the ticket counter and gate, making and assisting with reservations, and managing baggage-related issues.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision, a company-matched 401(k) program, and on-the-job training.

Matching Summary

As a Passenger Service Agent, you will ensure traveling customers are well-informed and in the right place at the right time, following safety and security procedures.

Skills & Requirements

Must-have

  • Bilingual proficiency
  • Customer interaction
  • Safety and security procedures
  • Flight schedule inquiries
  • Baggage handling
  • Computer systems usage

Nice-to-have

  • Friendly and outgoing demeanor
  • Outstanding customer service focus
  • Professional appearance and grooming
  • Energy and enthusiasm
  • Respect for team members

Key Requirements

  • High school diploma or GED
  • Authorization to work in the United States
  • Must complete SIDA training
  • One+ year of relevant experience preferred

Work Rights

Authorization to work in the United States

Tailored Resume

Cover Letter