Technical Account Manager

Hightouch

Remote
Remote
Technical expertise across products
Customer journey oversight
Technical best practices
Hightouch is seeking a Technical Account Manager to serve as the key liaison between the company and its enterprise customers, ensuring they maximize the value of Hightouch's AI marketing platform. The ideal candidate will have extensive client-facing experience, strong technical acumen, and excellent project management skills, embodying a customer-first approach

Job Summary

  • As a Technical Account Manager, you will become the bridge between Hightouch and our largest Fortune 5000 customers.
  • You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption.
  • You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

Matching Summary

Match Score: 85

Hightouch is seeking a Technical Account Manager to serve as the key liaison between the company and its enterprise customers, ensuring they maximize the value of Hightouch's AI marketing platform. The ideal candidate will have extensive client-facing experience, strong technical acumen, and excellent project management skills, embodying a customer-first approach.

Skills & Requirements

Must-have

  • Technical expertise across products
  • Customer journey oversight
  • Technical best practices
  • Cross-functional collaboration
  • Problem-solving skills

Nice-to-have

  • Curiosity for data utilization
  • Growth mindset
  • Persistence in achieving goals
  • Compassion and kindness

Key Requirements

  • 5-10 years client-facing/technology experience
  • Technical project management experience
  • Ability to learn new technologies quickly
  • Strong troubleshooting skills
  • Ability to work under pressure

Work Rights

Not specified

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