This role involves supporting users with hardware and software issues through remote tools, chat, or email while managing IT assets and maintaining equipment
Job Summary
This role involves supporting users with hardware and software issues through remote tools, chat, or email while managing IT assets and maintaining equipment.
The technician will monitor service level agreements and seek the best solutions, also suggesting improvements in systems and support processes.
The position requires easy access to Vitória, ES, availability for short trips, and use of a personal vehicle with reimbursement.
Matching Summary
This role involves supporting users with hardware and software issues through remote tools, chat, or email while managing IT assets and maintaining equipment.
Skills & Requirements
Must-have
First-level hardware and software support
Remote access and chat support
Computer and network configuration
IT asset management
Mobile device configuration and troubleshooting
Vehicle required for client visits
SLA monitoring and issue resolution
Nice-to-have
Organization and methods skills
Negotiation and communication skills
User support process improvement
Documentation and training material creation
Short travel availability
Key Requirements
Ensino Médio Completo
Intermediate English technical level
Intermediate knowledge of operating systems
Intermediate knowledge of Office Suite
Intermediate knowledge of networks and internet configuration
Experience in desktop and printer installation and maintenance