Guest Relations Executive

HOTEL NUVE URBANE PTE. LTD.

Singapore, Singapore
Not specified; revenue incentive available; overse...
Attending to guest enquiries
Handling complaints effectively
Performing check-ins and check-outs
The role is responsible for satisfying hotel guests' needs by attending to their enquiries and providing solutions

Job Summary

  • The role is responsible for satisfying hotel guests' needs by attending to their enquiries and providing solutions.
  • Employees will perform check-ins and check-outs while ensuring all reservations are entered in a timely and accurate manner.
  • The position offers benefits including medical and dental coverage, birthday leave, shift allowances, and overseas incentive trips.

Matching Summary

Match Score: 85

The role is responsible for satisfying hotel guests' needs by attending to their enquiries and providing solutions.

Salary

Not specified; Revenue incentive available; Overseas incentive and referral fee available

Skills & Requirements

Must-have

  • Attending to guest enquiries
  • Handling complaints effectively
  • Performing check-ins and check-outs
  • Accurate reservation entry
  • Following up on email enquiries

Nice-to-have

  • Strong customer service orientation
  • Collaboration with Housekeeping
  • Collaboration with Maintenance Department
  • Proactive problem solving skills
  • Teamwork in hotel environment

Key Requirements

  • Higher secondary/Pre-U/A level/College degree
  • 1 year work experience required
  • Specialized in Hotel Management/Tourism Services

Work Rights

Not specified

Tailored Resume

Cover Letter