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The Product Support Specialist position at Communitybankws is a fully remote role focused on providing exceptional customer support within the eCommerce sector. Ideal candidates should possess technical troubleshooting expertise, particularly in payment gateways and APIs, along with a strong customer service orientation.
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Job Summary
You will be working within our eCommerce team to be the friendly voice our business customers hear when they contact us.
Responsibilities include understanding eCommerce products, providing world-class customer support, and handling risk management activities.
The role offers a rotating roster between 7am to 7pm Monday to Sunday, with flexibility to work from home or from any of our offices around Australia.
Matching Summary
Match Score: 75
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The Product Support Specialist position at Communitybankws is a fully remote role focused on providing exceptional customer support within the eCommerce sector. Ideal candidates should possess technical troubleshooting expertise, particularly in payment gateways and APIs, along with a strong customer service orientation.
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Skills & Requirements
Must-have
technical troubleshooting expertise
payment gateway knowledge
API technical understanding
high volume inquiries management
risk management activities
Nice-to-have
customer care passion
innovative thinkers
flexible work schedule
collaboration focus
digital transformation advocate
Key Requirements
12 Month fixed term opportunity
Prior technical troubleshooting expertise
Experience with card issuer, financial institution, fintech or enterprise software/SaaS platform
Experience with high volume inquiries across multiple channels