Alternant - Spécialiste Support Client Technique (d/f/h)

Roche UK

Meylan, France
French language fluency
English language proficiency b1-b2
Hardware troubleshooting skills
The role involves receiving and processing customer requests while providing telephone assistance for technical issues

Job Summary

  • The role involves receiving and processing customer requests while providing telephone assistance for technical issues.
  • Candidates will diagnose equipment failures, propose solutions using remote support tools, and manage simple quality complaints.
  • Roche offers a culture that values personal expression and genuine connections to help prevent, stop, and cure diseases.

Matching Summary

The role involves receiving and processing customer requests while providing telephone assistance for technical issues.

Skills & Requirements

Must-have

  • French language fluency
  • English language proficiency B1-B2
  • Hardware troubleshooting skills
  • CRM documentation experience
  • Remote support capabilities

Nice-to-have

  • Interest in personal development
  • Innovative project participation
  • Collaborative team environment
  • Quality problem identification

Key Requirements

  • Bac +2/Bac +3 degree in automation or electronics
  • Biomedical instrumentation background preferred
  • 12-month apprenticeship starting September 2026
  • Location: Meylan, France

Work Rights

Not specified

Tailored Resume

Cover Letter