Technical Support Specialist I - Sacramento

thejacksonlaboratory.ch

Sacramento, CA, US
$27.29 - $39.58 ph
Not specified (assumed to be in-person based on location)
Technical support for end-user systems
Basic troubleshooting of operating systems
Experience with itsm platforms
The Jackson Laboratory is seeking a Technical Support Specialist I in Sacramento to provide foundational technical support for end-user computing systems and applications. The role emphasizes customer service, technical troubleshooting, and collaboration within the IT team, with a focus on developing skills aligned with JAX IT standards

Job Summary

  • The Technical Support Specialist I provides foundational technical support for end-user computing systems.
  • This role resolves routine issues and supports standard hardware deployments.
  • The Jackson Laboratory is dedicated to discovering precise genomic solutions for disease.

Matching Summary

Match Score: 75

The Jackson Laboratory is seeking a Technical Support Specialist I in Sacramento to provide foundational technical support for end-user computing systems and applications. The role emphasizes customer service, technical troubleshooting, and collaboration within the IT team, with a focus on developing skills aligned with JAX IT standards.

Salary

$27.29 - $39.58

Skills & Requirements

Must-have

  • Technical support for end-user systems
  • Basic troubleshooting of operating systems
  • Experience with ITSM platforms

Nice-to-have

  • Strong commitment to customer service
  • Effective communication skills
  • Ongoing learning and development

Key Requirements

  • 1 to 3 years of technical support experience
  • High School Diploma or GED
  • Basic knowledge of operating systems

Work Rights

Not specified

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