Base: $65,440 - $80,000; bonus/equity: not specifi...
Onsite
Overseeing daily operations
Monitoring service levels
Analyzing statistical data
The Manager, Contact Center position at 941 in Norton, VA, involves overseeing daily operations, ensuring quality customer service, and meeting performance goals in a high-volume contact center. Candidates should have significant leadership experience, particularly in a contact center environment, and must demonstrate strong analytical and communication skills
Job Summary
The Manager, Contact Center is responsible for overseeing the daily operations of a high-volume Contact Center, ensuring production, quality, and contract standards are met.
Key responsibilities include providing leadership, managing performance expectations, preparing budgets, and analyzing data to identify areas for improvement.
Benefits include health and life insurance, dental and vision plans, 401(k) with match, paid time off, and tuition reimbursement.
Matching Summary
Match Score: 85
The Manager, Contact Center position at 941 in Norton, VA, involves overseeing daily operations, ensuring quality customer service, and meeting performance goals in a high-volume contact center. Candidates should have significant leadership experience, particularly in a contact center environment, and must demonstrate strong analytical and communication skills.
Salary
Base: $65,440 - $80,000; Bonus/Equity: Not specified; Benefits: Health and Life Insurance Plans, Dental and Vision Plans, 401(k) with a company match, Paid Time Off and Holiday Pay, Maternity/Paternity Leave, Tuition Reimbursement