Own end-to-end management of content projects and initiatives, from scoping and kickoff through to content creation and post-mortem
Job Summary
Own end-to-end management of content projects and initiatives, from scoping and kickoff through to content creation and post-mortem.
Design, document, and improve content workflows, coordinating with cross-functional teams to streamline handoffs, reviews, and publishing.
Develop dashboards and reports on important metrics, analyze workflows and performance to uncover customer/specialist trends and content opportunities.
Matching Summary
Own end-to-end management of content projects and initiatives, from scoping and kickoff through to content creation and post-mortem.
Skills & Requirements
Must-have
Salesforce CMS administration
Jira ticket management
Confluence documentation
HTML writing
Content lifecycle management
Content strategy execution
Nice-to-have
Generative AI/LLM support
Information architecture
Data-driven decision making
Inclusive team culture
Key Requirements
5+ years in knowledge/content management
2+ years in project management or content strategy