Senior Manager, Learning & Policy Implementation (t&s)

Discord

San Francisco, California, United States
Base: $196,000 to $220,500; equity: included; bene...
On-site
10+ years in trust & safety operations
3+ years managing ic teams
Experience with bpo enablement
The role involves defining documentation standards and owning the end-to-end operationalization of safety policies for Trust & Safety and Customer Experience

Job Summary

  • The role involves defining documentation standards and owning the end-to-end operationalization of safety policies for Trust & Safety and Customer Experience.
  • Candidates must demonstrate the ability to build cross-functional influence and credibility without formal authority to shape organizational strategy.
  • The position requires managing a team across knowledge management, training delivery, and content operations while ensuring alignment with senior leadership.

Matching Summary

The role involves defining documentation standards and owning the end-to-end operationalization of safety policies for Trust & Safety and Customer Experience.

Salary

Base: $196,000 to $220,500; Equity: Included; Benefits: Included

Skills & Requirements

Must-have

  • 10+ years in Trust & Safety operations
  • 3+ years managing IC teams
  • Experience with BPO enablement
  • Strong documentation standards ownership
  • Fluency with AI tools in workflows

Nice-to-have

  • Experience with Notion and Zendesk
  • Background in public-facing Help Center management
  • Track record of leading scope expansion
  • Direct policy implementation lifecycle experience

Key Requirements

  • 10+ years experience in T&S or policy operations
  • 3+ years people management experience
  • Residency in San Francisco Bay Area required

Work Rights

Must reside in or relocate to San Francisco Bay Area

Tailored Resume

Cover Letter