Customer Service Team Leader

042

Not specified; benefits: 26 weeks pyid pyrental le...
Clear and approachable communicator
Strong leadership abilities
Customer service understanding
You will lead a team of consultants supporting residential customers with technical and account enquiries while overseeing performance and ensuring service standards are met

Job Summary

  • You will lead a team of consultants supporting residential customers with technical and account enquiries while overseeing performance and ensuring service standards are met.
  • The company is proud to be a B Corp Certified organization that values inclusion, diversity, and community engagement through programs like Pledge 1%.
  • Employees receive extensive benefits including 26 weeks paid parental leave, discounted internet and mobile services, and access to the Fitness Passport.

Matching Summary

You will lead a team of consultants supporting residential customers with technical and account enquiries while overseeing performance and ensuring service standards are met.

Salary

Not specified; Benefits: 26 weeks paid parental leave; Discounted internet up to $109/month; 20% off Mobile services

Skills & Requirements

Must-have

  • Clear and approachable communicator
  • Strong leadership abilities
  • Customer service understanding
  • Advanced computer skills
  • Proficient in negotiation

Nice-to-have

  • Tech-savvy mindset
  • Inclusive and diverse advocate
  • Innovative thinking
  • Independent worker
  • Growth-oriented leader

Key Requirements

  • Telco industry knowledge
  • Team management experience
  • Call handling target proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter