Teamledare Inom Kundservice Till Tryggsam!

Tryggsam

Stockholm, Sweden
On-site
Lead and support customer service team
Ensure high quality customer contact
Handle customer cases via phone and email
Tryggsam is seeking a Team Leader for Customer Service in Stockholm, responsible for leading a team to deliver high-quality customer experiences. The role combines operational duties with team development and quality management

Job Summary

  • You will lead and support the customer service team in daily work, ensuring high quality in every customer contact.
  • The role involves handling customer cases via phone and email as needed, following up on cases, work methods, and the team's performance.
  • We offer a leading role in a dedicated team with the opportunity to influence work methods and develop customer service.

Matching Summary

Match Score: 85

Tryggsam is seeking a Team Leader for Customer Service in Stockholm, responsible for leading a team to deliver high-quality customer experiences. The role combines operational duties with team development and quality management.

Skills & Requirements

Must-have

  • Lead and support customer service team
  • Ensure high quality customer contact
  • Handle customer cases via phone and email
  • Develop routines and customer experience
  • Communicate in Swedish and English

Nice-to-have

  • Motivate others and be close to operations
  • Structured, solution-oriented, quality-conscious
  • Learn new tools easily

Key Requirements

  • 2-3 years experience in customer service
  • Experience supporting, coaching, or leading colleagues
  • Comfortable taking responsibility
  • Good system knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter