Sr Manager, Store Operations - Selling & Experience

The Gap, Inc.

Extensive learning and development experience
Proficiency in microsoft powerpoint and canva
Expertise in articulate content design tools
This role leads the strategy and execution of in-store experiences that drive both employee engagement and customer loyalty

Job Summary

  • This role leads the strategy and execution of in-store experiences that drive both employee engagement and customer loyalty.
  • The incumbent will leverage strong communication and learning expertise to deliver compelling content that builds selling capability across virtual and in-person environments.
  • Success requires partnering with HR and Field Leadership to embed engagement into daily routines while simplifying processes for consistent store execution.

Matching Summary

This role leads the strategy and execution of in-store experiences that drive both employee engagement and customer loyalty.

Skills & Requirements

Must-have

  • Extensive learning and development experience
  • Proficiency in Microsoft PowerPoint and Canva
  • Expertise in Articulate content design tools
  • Strong presentation and facilitation skills
  • 50% travel requirement for the role

Nice-to-have

  • Ability to drive mindset and behavior change
  • Experience with data-driven customer segmentation
  • Cross-functional partnership capabilities
  • Culture of accountability and collaboration

Key Requirements

  • Extensive L&D experience required
  • High proficiency in design tools like Articulate
  • Technical skills in Microsoft ecosystem
  • Willingness to travel 50%

Work Rights

Not specified

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