Desktop Support Engineer

OPUS IT SERVICES PTE LTD

Singapore, Singapore
Singaporean citizenship required for security clearance
Itsm ticket management and resolution
Hardware and software troubleshooting skills
The Desktop Support Engineer provides frontline IT support at the concierge counter, handling Level 1 to 1.5 requests face-to-face

Job Summary

  • The Desktop Support Engineer provides frontline IT support at the concierge counter, handling Level 1 to 1.5 requests face-to-face.
  • Candidates must be Singaporean citizens due to security clearance requirements and are prohibited from using devices from specific Chinese brands.
  • The role involves managing ITSM tickets, performing network troubleshooting with Fluke devices, and ensuring strict security compliance for onboarded systems.

Matching Summary

Match Score: 75

The Desktop Support Engineer provides frontline IT support at the concierge counter, handling Level 1 to 1.5 requests face-to-face.

Skills & Requirements

Must-have

  • Singaporean citizenship required for security clearance
  • ITSM ticket management and resolution
  • Hardware and software troubleshooting skills
  • Network troubleshooting with Fluke testing device
  • USB whitelisting and security compliance checks

Nice-to-have

  • Face-to-face user interaction experience
  • Knowledge base documentation skills
  • Vendor coordination abilities
  • VIP phone support handling
  • Self-help kiosk assistance

Key Requirements

  • Singaporean citizenship mandatory
  • IT-trained with frontline support experience
  • Ability to handle rotating shifts Mon-Fri

Work Rights

Must have Singaporean citizenship

Tailored Resume

Cover Letter