Customer Service Coordinator, Cream

Cream Global Ltd.

Liverpool, England, United Kingdom
Onsite with occasional evening and weekend work during events
Proven experience in customer service
Strong written and verbal communication skills
Experience using crm systems
Cream Global Ltd. is seeking a Customer Service Coordinator to enhance customer experiences at various live events, including festivals and concerts. The role requires strong communication skills, experience in customer service, and the ability to handle inquiries professionally, particularly during high-pressure situations

Job Summary

  • This role is pivotal in shaping the fan journey before, during, and after each event.
  • You will manage enquiries and resolve issues with care and professionalism.
  • The company is committed to diversity and inclusion, encouraging you to bring your whole self to work.

Matching Summary

Match Score: 85

Cream Global Ltd. is seeking a Customer Service Coordinator to enhance customer experiences at various live events, including festivals and concerts. The role requires strong communication skills, experience in customer service, and the ability to handle inquiries professionally, particularly during high-pressure situations.

Skills & Requirements

Must-have

  • Proven experience in customer service
  • Strong written and verbal communication skills
  • Experience using CRM systems

Nice-to-have

  • Passion for live events
  • Empathetic communicator
  • Flexible approach to working hours

Key Requirements

  • Experience handling customer enquiries and complaints
  • Highly organised with the ability to manage various customer communications
  • Full UK driving licence

Work Rights

Not specified

Tailored Resume

Cover Letter