Job Summary

• This position serves as a key enablement partner across a department of 100+ associates and is responsible for designing, developing, coordinating, and delivering impactful training programs that drive operational excellence, system adoption, and service consistency.
• The training initiatives will support ServiceNow (including CSM, Administration, Configuration, and AI capabilities), departmental processes and procedures, and core internal systems such as InFact, IPW, MSR, Customer Center, and related tools.
• We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.

Matching Summary

Salary

$90,000 - $100,000; Bonus Eligible; Comprehensive benefit offerings

Skills & Requirements

Key Requirements

• 3+ years of experience in training and development
• Experience supporting system implementations
• Technical aptitude with new platforms
• Strong presentation and facilitation skills
• Strong organizational and project management skills

Work Rights