Sr. Client Success Manager

Sharecare Inc

5-7 years client facing experience
Saas cloud solution expertise
Salesforce crm proficiency
This role focuses on managing ongoing relationships with clients to enhance retention and identify upsell opportunities

Job Summary

  • This role focuses on managing ongoing relationships with clients to enhance retention and identify upsell opportunities.
  • The manager will oversee daily operations, coach Client Success Managers, and ensure team performance against goals.
  • Responsibilities include handling escalated issues, conducting Quarterly Business Reviews, and utilizing Salesforce for accurate reporting.

Matching Summary

This role focuses on managing ongoing relationships with clients to enhance retention and identify upsell opportunities.

Skills & Requirements

Must-have

  • 5-7 years client facing experience
  • SaaS cloud solution expertise
  • Salesforce CRM proficiency
  • Team management and coaching
  • HIPAA compliance knowledge

Nice-to-have

  • Master's degree in business or health
  • Experience in healthcare settings
  • Consultative sales abilities
  • Strategic planning skills
  • Strong communication skills

Key Requirements

  • Bachelor's degree required
  • 5-7 years of relevant experience
  • HIPAA certification maintenance

Work Rights

Not specified

Tailored Resume

Cover Letter