Production Control / Customer Support Coordinator

Sonaca North America

Base: $21-$24 ph doe; bonus/equity: not specified;...
4 years customer service experience in manufacturing
Experience with sap or erp systems
Strong analytical and problem-solving skills
The role serves as the primary point of contact for external customers, focusing on achieving 100% on-time delivery through proactive sales order management

Job Summary

  • The role serves as the primary point of contact for external customers, focusing on achieving 100% on-time delivery through proactive sales order management.
  • The position requires acting as a liaison between customers and various facility departments to facilitate the flow of materials, tooling, and paperwork.
  • Employees benefit from a comprehensive compensation package including a 401(k) match, paid holidays, and full medical, dental, and vision insurance.

Matching Summary

The role serves as the primary point of contact for external customers, focusing on achieving 100% on-time delivery through proactive sales order management.

Salary

Base: $21-$24 per hour DOE; Bonus/Equity: Not specified; Benefits: 401(k) match, paid holidays, PTO, medical/dental/vision/life insurance

Skills & Requirements

Must-have

  • 4 years customer service experience in manufacturing
  • Experience with SAP or ERP systems
  • Strong analytical and problem-solving skills
  • Knowledge of lean principles and process flows
  • Ability to manage on-time delivery schedules

Nice-to-have

  • Aerospace industry background preferred
  • Win-win relationship building with customers
  • Cross-training support for team objectives
  • Hands-on approach to status and delinquencies

Key Requirements

  • Minimum 4 years customer service experience in manufacturing
  • Associate degree or high school diploma with equivalent experience
  • Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)

Work Rights

Not specified

Tailored Resume

Cover Letter