Senior Technical Support Engineer – Nonprofit Cloud & Education Cloud

Salesforce UK

Base: $99,400 - $150,300 annually; bonus/equity: n...
4+ years technical support experience
Salesforce crm and cloud technologies
Nonprofit cloud and education cloud data models
The role involves delivering world-class customer support to Signature and Premier customers while driving operational excellence in mission-critical environments

Job Summary

  • The role involves delivering world-class customer support to Signature and Premier customers while driving operational excellence in mission-critical environments.
  • Candidates must possess deep technical expertise in Salesforce Industries Cloud, including Nonprofit Cloud, Education Cloud, and OmniStudio components.
  • The position offers the opportunity to serve as a technical lead, influence product roadmaps, and work within a fast-paced, innovation-driven culture.

Matching Summary

The role involves delivering world-class customer support to Signature and Premier customers while driving operational excellence in mission-critical environments.

Salary

Base: $99,400 - $150,300 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 4+ years technical support experience
  • Salesforce CRM and cloud technologies
  • Nonprofit Cloud and Education Cloud data models
  • OmniStudio tooling and Flow debugging
  • SQL, JSON, and database concepts
  • Apex debug log triage and SOQL

Nice-to-have

  • Experience in nonprofit or education sectors
  • Familiarity with legacy NPSP and EDA packages
  • Knowledge of payment processor integrations
  • Strong partnership across R&D and operations
  • Mentoring junior engineers and leadership skills

Key Requirements

  • Degree or equivalent validated experience
  • Over 4 years prior technical support experience
  • Salesforce certifications strongly preferred
  • Understanding of internet technologies and firewalls
  • System logging tools experience (Splunk, Sumo Logic)

Work Rights

Not specified

Tailored Resume

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