Part Time Customer Care Specialist

Lucid Motors

Southfield, MI, United States
Base: $21 - $25 usd hourly; bonus/equity: eligible...
Hybrid (on-site with potential for remote work on fridays and saturdays)
2+ years technical support experience
High school diploma or ged required
Full-time attendance during 3-week training
Lucid Motors is seeking a Part-Time Customer Care Specialist to provide technical support for their electric vehicles in Southfield, MI. The ideal candidate will possess strong communication skills, a customer-first approach, and the ability to thrive in a fast-paced environment

Job Summary

  • The role involves providing technical assistance to Lucid Motors customers regarding vehicle hardware and software issues through various communication channels.
  • Employees must maintain the company knowledge base by creating and editing tech tips while ensuring data integrity and privacy.
  • Lucid offers competitive benefits including medical, dental, vision, life insurance, disability insurance, vacation, and a 401k plan.

Matching Summary

Match Score: 85

Lucid Motors is seeking a Part-Time Customer Care Specialist to provide technical support for their electric vehicles in Southfield, MI. The ideal candidate will possess strong communication skills, a customer-first approach, and the ability to thrive in a fast-paced environment.

Salary

Base: $21 - $25 USD hourly; Bonus/Equity: Eligible for equity program and discretionary annual incentive; Benefits: Medical, dental, vision, life, disability, vacation, 401k

Skills & Requirements

Must-have

  • 2+ years technical support experience
  • High school diploma or GED required
  • Full-time attendance during 3-week training
  • Availability to work weekends and holidays
  • Fluency in MS Office Suite and CRM tools

Nice-to-have

  • Automotive or EV industry experience
  • Fluent in multiple languages like Spanish
  • Familiarity with Mac OS environment
  • Strong emotional intelligence skills
  • Ability to navigate ambiguity effectively

Key Requirements

  • 2+ years of technical support experience
  • High school Diploma or GED
  • Mandatory full-time attendance for 3-week training
  • Flexibility for evening shifts and weekends
  • Proficiency with MS Office and CRM systems

Work Rights

Not specified

Tailored Resume

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