Customer Support 2

Vspventures

Base: $17.85 - $28.88; bonus/equity: eligible bonu...
Complex customer concerns
In-depth knowledge of policies
Written communication skills
Provide education and assistance to internal and external customers to support company satisfaction, growth, and operational excellence goals

Job Summary

  • Provide education and assistance to internal and external customers to support company satisfaction, growth, and operational excellence goals.
  • Respond to routine and complex inquiries, effectively positioning messages to support divisional and corporate strategies.
  • Utilize in-depth knowledge of policies, procedures, medical terminology, and communication techniques while remaining current on all changes.

Matching Summary

Provide education and assistance to internal and external customers to support company satisfaction, growth, and operational excellence goals.

Salary

Base: $17.85 - $28.88; Bonus/Equity: eligible bonuses and commissions; Benefits: VSP Vision benefits

Skills & Requirements

Must-have

  • complex customer concerns
  • in-depth knowledge of policies
  • written communication skills
  • problem solving and critical thinking
  • work at a computer 90% of time
  • utilize multiple systems

Nice-to-have

  • support strategic initiatives
  • identify and analyze trends
  • assist leadership staff
  • recommend updates to knowledge tools
  • support change management

Key Requirements

  • Two to four years customer service experience
  • One year taking ACD calls
  • Available to work any shift
  • Requires internet and equipment for remote work

Work Rights

Not specified

Tailored Resume

Cover Letter