Senior Buckeye Link Counselor

The Ohio State University

Columbus, OH, US
Advanced problem resolution skills
Student employee supervision
Knowledge of student information system
The Senior Buckeye Link Counselor serves as a lead practitioner within the Buckeye Link team, providing expertise in Undergraduate Admissions, Graduate and Professional Admissions, and University Orientation

Job Summary

  • The Senior Buckeye Link Counselor serves as a lead practitioner within the Buckeye Link team, providing expertise in Undergraduate Admissions, Graduate and Professional Admissions, and University Orientation.
  • This role oversees student employee workflows, leads training initiatives, and resolves complex escalated inquiries to ensure operational excellence.
  • The position requires building strategic relationships with campus partners and maintaining the integrity of knowledge management systems.

Matching Summary

The Senior Buckeye Link Counselor serves as a lead practitioner within the Buckeye Link team, providing expertise in Undergraduate Admissions, Graduate and Professional Admissions, and University Orientation.

Skills & Requirements

Must-have

  • Advanced problem resolution skills
  • Student employee supervision
  • Knowledge of Student Information System
  • Experience with Salesforce
  • Admissions and orientation expertise
  • Training design and delivery
  • Stakeholder collaboration

Nice-to-have

  • Ability to work independently
  • Comfortable with escalated student concerns
  • Cultural and socioeconomic sensitivity
  • Process improvement skills
  • Mentorship and quality assurance experience

Key Requirements

  • Bachelor's Degree or equivalent experience
  • 4 years relevant experience required
  • 1-2 years Buckeye Link Counselor experience
  • Advanced knowledge of SIS and Salesforce
  • Ability to work with diverse populations

Work Rights

Not specified

Tailored Resume

Cover Letter