Pyy grade 4; hiring range $18.34 to $24.30 ph; not...
Supervise up to 30 student employees
Troubleshoot computer hardware and software
Manage cash receipts and financial transactions
The Access Services Specialist plays a pivotal role in delivering exceptional user support while ensuring the safety and security of library facilities and materials
Job Summary
The Access Services Specialist plays a pivotal role in delivering exceptional user support while ensuring the safety and security of library facilities and materials.
This position involves supervising up to 30 student employees, providing training on desk operations, technology troubleshooting, and customer service expectations.
The role requires managing fulfillment services, handling cash transactions, and performing building checks during evening hours to maintain a positive library environment.
Matching Summary
The Access Services Specialist plays a pivotal role in delivering exceptional user support while ensuring the safety and security of library facilities and materials.
Salary
Pay Grade 4; Hiring range $18.34 to $24.30 per hour; Not specified
Skills & Requirements
Must-have
Supervise up to 30 student employees
Troubleshoot computer hardware and software
Manage cash receipts and financial transactions
Knowledge of Library of Congress Classification System
Work varied hours between 6:30 am and 1:00 am
Nice-to-have
Familiarity with HTML, XML, and Oracle
Project management or process improvement experience
Creative approach to diversity and inclusion
Experience with digital signage and social media content
Strong analytical skills for complex situations
Key Requirements
Bachelor's degree preferred or Associate degree with 2-3 years experience
Two to three years of related library or customer service experience
Prior supervisory or team leadership experience desired