Roe & Co Visitor Experience Manager

Diageo

Dublin, Ireland
Not specified; performance based bonus available; ...
Onsite (full-time, includes evenings and weekends)
5+ years leadership in premium hospitality
Manage team of up to 25 staff members
Drive nsv and per capita spend kpis
Diageo is seeking a Visitor Experience Manager for the Roe & Co Distillery in Dublin, responsible for delivering exceptional guest experiences and leading a team in a high-traffic environment. The role requires strong leadership, operational management, and a focus on team development within a premium hospitality setting

Job Summary

  • The role is responsible for delivering an exceptional, immersive, and consistently world-class visitor experience at Roe & Co Distillery while leading frontline experience teams.
  • Candidates must have a strong understanding of financial operations and experience meeting key financial targets such as Net Sales Value (NSV) and per capita spend within defined budgets.
  • The position offers a highly competitive rewards package including a generous holiday allowance, lunch allowance, product allowance, and performance-based annual merit increase and bonus.

Matching Summary

Match Score: 85

Diageo is seeking a Visitor Experience Manager for the Roe & Co Distillery in Dublin, responsible for delivering exceptional guest experiences and leading a team in a high-traffic environment. The role requires strong leadership, operational management, and a focus on team development within a premium hospitality setting.

Salary

Not specified; Performance based bonus available; Generous holiday allowance, lunch allowance, product allowance

Skills & Requirements

Must-have

  • 5+ years leadership in premium hospitality
  • Manage team of up to 25 staff members
  • Drive NSV and per capita spend KPIs
  • Oversee daily distillery tour operations
  • Ensure health and safety compliance

Nice-to-have

  • Experience with high-end cocktail programs
  • Passion for Irish whiskey culture
  • Strong storytelling and service excellence
  • Agility in fast-paced environments
  • Curiosity-driven continuous improvement

Key Requirements

  • 3rd level qualification in hospitality or business management
  • 5+ years proven leadership experience
  • Experience managing cross-functional teams
  • Rostering and resource planning skills
  • Familiarity with NPS and guest satisfaction metrics

Work Rights

Not specified

Tailored Resume

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