It Help Desk Manager

ClearSky Health

Onsite
Lead tier 1 help desk and tier 2 desktop support
Oversee it asset management team
Ensure high-quality technical support delivery
ClearSky Health is seeking an experienced IT Help Desk Manager to oversee their Tier 1 Help Desk, Tier 2 Desktop Support, and IT Asset Management teams. The ideal candidate will have a strong background in IT service management and leadership, ensuring efficient and high-quality technical support services across the organization

Job Summary

  • ClearSky Health is seeking an experienced Help Desk Manager to lead and oversee the company's Tier 1 Help Desk team, Tier 2 Desktop Support team, and the IT Asset Management team.
  • This role will ensure the delivery of high-quality, efficient, and customer-focused technical support services across the organization, driving continual improvement and enforcing ITIL-aligned best practices.
  • Benefits include competitive pay, bonus potential, comprehensive benefits (Medical, Dental, Vision, 401k Match), student loan repayment, tuition reimbursement, CEU & career development opportunities, and a supportive, inclusive culture.

Matching Summary

Match Score: 85

ClearSky Health is seeking an experienced IT Help Desk Manager to oversee their Tier 1 Help Desk, Tier 2 Desktop Support, and IT Asset Management teams. The ideal candidate will have a strong background in IT service management and leadership, ensuring efficient and high-quality technical support services across the organization.

Skills & Requirements

Must-have

  • Lead Tier 1 Help Desk and Tier 2 Desktop Support
  • Oversee IT Asset Management team
  • Ensure high-quality technical support delivery
  • Drive ITIL-aligned best practices
  • Develop team competencies and foster teamwork
  • Manage ticket workflow and prioritization
  • Oversee IT asset procurement and lifecycle
  • Promote outstanding customer service
  • Adhere to HIPAA and security policies

Nice-to-have

  • Supportive, inclusive culture
  • Meaningful impact in healthcare
  • Career development opportunities
  • Employee recognition and wellness

Key Requirements

  • Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent experience)
  • 3–5+ years in IT Help Desk, Desktop Support, or ITSM
  • 2+ years of supervisory or management experience
  • Experience managing IT ticketing systems and SLAs
  • Experience supporting distributed environments
  • Relevant industry certifications preferred (ITIL, CompTIA, HDI, Microsoft)
  • Maintain acceptable driving record, current driver’s license, and insurability
  • Ability to travel nationwide as needed

Work Rights

Not specified

Tailored Resume

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