Vip Specialist

Easygo Solutions

Melbourne, Australia
On-site
Premium player experiences
Manage high-value players
Lead a small team
Own your impact in a role where leadership meets hands-on influence, managing high-value players and leading a small team with real autonomy

Job Summary

  • Own your impact in a role where leadership meets hands-on influence, managing high-value players and leading a small team with real autonomy.
  • You'll be the expert and the leader, driving exceptional, personalised experiences for VIP players while guiding your team to do the same.
  • Enjoy perks like free coffee, catered breakfast, fun office spaces with games, access to a learning platform, and weekly massages.

Matching Summary

Own your impact in a role where leadership meets hands-on influence, managing high-value players and leading a small team with real autonomy.

Skills & Requirements

Must-have

  • premium player experiences
  • manage high-value players
  • lead a small team
  • data and insight utilization
  • tailored customer service
  • build strong player relationships
  • exceed KPIs
  • team development support

Nice-to-have

  • thrives on delivering standout results
  • solutions-first mindset
  • localised, personalised interactions
  • data-driven ideas

Key Requirements

  • 1+ years’ experience in VIP relations, luxury account management or premium customer service
  • 2+ years in a customer service environment
  • Experience leading a small team
  • Proven track record of exceeding KPIs
  • Strong language proficiency and local market knowledge
  • Experience reviewing processes and driving improvements

Work Rights

Not specified

Tailored Resume

Cover Letter