$ 86,816.59 to $ 108,520.74; not specified; not sp...
Hybrid
Incident management execution
Itsm processes
Servicenow usage
CMHC is seeking an Incident & Problem Management Specialist to enhance their IT service delivery team in a hybrid work environment. The ideal candidate will have a background in IT operations and service management, with a specific focus on incident management practices, particularly using ServiceNow
Job Summary
You will support the effective execution and continuous improvement of Incident Management and related ITSM processes across CMHC’s Agile Product Oriented Delivery Model.
You will operate as a hands-on practitioner within the Operations Control (IT Service Delivery) function, contributing to day-to-day incident coordination, major incident support, reporting, and process adherence.
CMHC offers a comprehensive and generous benefits package including annual paid vacation, individual performance incentive, defined benefit pension plan, and comprehensive group insurance.
Matching Summary
Match Score: 85
CMHC is seeking an Incident & Problem Management Specialist to enhance their IT service delivery team in a hybrid work environment. The ideal candidate will have a background in IT operations and service management, with a specific focus on incident management practices, particularly using ServiceNow.
Salary
$ 86,816.59 to $ 108,520.74; Not specified; Not specified
Skills & Requirements
Must-have
Incident Management execution
ITSM processes
ServiceNow usage
Major Incident support
SLA tracking
Nice-to-have
Continuous improvement
Agile Product Oriented Delivery Model
Collaboration with vendors
Inclusive workplace culture
Key Requirements
Postsecondary education in IT or related discipline
Minimum 5 years of experience in IT operations
ITIL Foundation certification
Working knowledge of Incident and Major Incident Management