Embedded Expert - Saas Software (contact Center)

Cresta

Remote, United States
Base salary + bonus + equity; competitive location...
Remote
Configure cresta opera self-service product
Identify key moments using keyword rules
Monitor trends and anomalies in conversations
Cresta is seeking an Embedded Expert to operationalize customer program strategies using their self-service product, Opera

Job Summary

  • Cresta is seeking an Embedded Expert to operationalize customer program strategies using their self-service product, Opera.
  • The role involves utilizing voice analytics tools to identify emerging topics and communicating these insights to customers.
  • Employees receive competitive base salary, bonus, equity, and comprehensive benefits including flexible vacation and wellness stipends.

Matching Summary

Cresta is seeking an Embedded Expert to operationalize customer program strategies using their self-service product, Opera.

Salary

Base salary + Bonus + Equity; Competitive location-based pay; Comprehensive benefits package included

Skills & Requirements

Must-have

  • Configure Cresta Opera self-service product
  • Identify key moments using keyword rules
  • Monitor trends and anomalies in conversations
  • Provide actionable insights from contact data
  • Mentor customer analysts on tool usage

Nice-to-have

  • Contact center industry experience preferred
  • Familiarity with speech analytics tools
  • Ability to speak with senior executives
  • Strong problem-solving skills for complex data

Key Requirements

  • 1-5 years relevant experience
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Word, Excel, and PowerPoint

Work Rights

Not specified

Tailored Resume

Cover Letter