Klook is seeking a Contractor for Booking Fulfillment for a 3-month contract, aimed at handling manual bookings and customer queries while collaborating with both customers and merchants. The ideal candidate should be a detail-oriented team player, preferably with customer service experience, and proficient in either Chinese Mandarin or English
Job Summary
The role involves handling manual bookings, resolving queries, and managing complex cases according to company policies.
Candidates must maintain a positive, empathetic, and professional attitude while liaising with internal departments and external merchants.
Klook is a leading pan-regional experiences platform seeking individuals who share their belief in the wonders of travel.
Matching Summary
Match Score: 75
Klook is seeking a Contractor for Booking Fulfillment for a 3-month contract, aimed at handling manual bookings and customer queries while collaborating with both customers and merchants. The ideal candidate should be a detail-oriented team player, preferably with customer service experience, and proficient in either Chinese Mandarin or English.
Skills & Requirements
Must-have
Proficient in Chinese Mandarin or English
Strong verbal and written communication skills
Keen attention to detail for accurate data entry
Ability to work collaboratively in a team environment
Nice-to-have
Previous customer service experience
Empathetic attitude towards customers and merchants
Willingness to learn company procedures quickly
Key Requirements
Open to students on semester break or fresh graduates
Fluency in either Chinese Mandarin or English required