Conversation Designer/analyst – Chatbot & Digital Experience Using Ai
Bankwest
Conversation design
Multi-turn conversational journeys
Systems thinking
Shape the future of AI-powered customer experiences by defining the voice, behavior, and intelligence of the Bankwest Bee chatbot
Job Summary
Shape the future of AI-powered customer experiences by defining the voice, behavior, and intelligence of the Bankwest Bee chatbot.
Design natural, human-centered conversations that make banking simpler for millions of customers.
This specialist position is hands-on, systems-thinking where design meets data, storytelling meets experimentation, and creativity meets cutting-edge tech.
Matching Summary
Shape the future of AI-powered customer experiences by defining the voice, behavior, and intelligence of the Bankwest Bee chatbot.
Skills & Requirements
Must-have
conversation design
multi-turn conversational journeys
systems thinking
AI-driven products
LLM behavior
prompt design
Nice-to-have
collaborative spirit
low-code solutions
DevOps and governance
Key Requirements
Experience in conversation design or interaction design
Proven ability to design multi-turn, goal-driven conversational journeys
Background in chatbots, virtual assistants, or AI-driven products
Familiarity of LLM behaviour, strengths, and limitations