Not specified (assumed to be hybrid based on the nature of customer support roles).
Excellent communication and relationship building skills
Ability to troubleshoot software issues
High volume inbound support via phone or chat
Simpro Software is seeking a Customer Support Representative to join their customer support team, responsible for addressing high-volume inquiries via phone and chat while ensuring a positive customer experience. The ideal candidate should possess excellent communication skills and a proactive attitude, with an understanding of cloud-based technologies and the trades industry being advantageous
Job Summary
The Customer Support Representative is at the frontline of our customer support team, providing professional engagement with Simpro Group customers.
Employees will efficiently handle high volume inbound customer support queries via live phone and/or chat while ensuring timely resolution.
The company offers a diverse range of benefits including novated leasing, generous parental leave, and opportunities for career progression.
Matching Summary
Match Score: 85
Simpro Software is seeking a Customer Support Representative to join their customer support team, responsible for addressing high-volume inquiries via phone and chat while ensuring a positive customer experience. The ideal candidate should possess excellent communication skills and a proactive attitude, with an understanding of cloud-based technologies and the trades industry being advantageous.
Skills & Requirements
Must-have
Excellent communication and relationship building skills