Manager, Applications – Patient And Experience Epic

GoHealth Urgent Care

Not specified
5+ years healthcare it experience
3+ years epic application administration
Epic certification in mychart cadence or prelude
GoHealth Urgent Care is seeking a Manager for Applications focused on Patient Access and Experience, responsible for overseeing Epic systems and leading a team of analysts. The role emphasizes strategic leadership, operational excellence, and continuous improvement in patient experience technologies

Job Summary

  • This role provides strategic, operational, and technical leadership for Epic Patient Access and Patient Experience platforms to ensure seamless access to care.
  • The manager is accountable for end-to-end ownership of key applications including Cadence, Prelude, MyChart, Mend, and Experity Clockwise while leading a team of analysts.
  • Success requires balancing resource allocation, managing vendor relationships, and driving technology innovation through data-driven decision-making and agile practices.

Matching Summary

Match Score: 85

GoHealth Urgent Care is seeking a Manager for Applications focused on Patient Access and Experience, responsible for overseeing Epic systems and leading a team of analysts. The role emphasizes strategic leadership, operational excellence, and continuous improvement in patient experience technologies.

Skills & Requirements

Must-have

  • 5+ years healthcare IT experience
  • 3+ years Epic application administration
  • Epic certification in MyChart Cadence or Prelude
  • Leadership of application analyst teams
  • Agile project management with Jira
  • HIPAA compliance and risk management

Nice-to-have

  • ITIL or application management certifications
  • Experience with joint venture onboarding
  • Strong stakeholder engagement skills
  • Passion for continuous improvement
  • Ability to work in fast-paced environment

Key Requirements

  • Bachelor's degree in healthcare administration or related field
  • Epic certification in at least one application (MyChart, Cadence, or Prelude)
  • 5+ years experience in healthcare technology or clinical systems
  • 3+ years progressive experience in EMR or Epic support with leadership duties
  • Formal people management experience preferred

Work Rights

Not specified

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