Primary location base pyy range: $95,200 usd - $14...
Hybrid (at least 50% of time in-office or field work each quarter)
Digital customer success journeys
Customer success tooling and platforms
Ai-powered productivity improvements
Casa Centroamerica is seeking a Digital Customer Success Program Manager to enhance customer success programs globally. The ideal candidate will have extensive experience in program management and customer success operations, focusing on digital engagement and cross-functional coordination
Job Summary
As a Digital Customer Success Program Manager, you will play a central role in shaping how Workday scales its customer success programs globally.
You will own and drive initiatives across a range of digital customer success areas — from improving Customer Success tooling and platforms to designing digital customer journeys and exploring AI-powered productivity improvements for account teams.
The Digital Customer Success team sits within the Customer Success Center of Excellence (CoE) at Workday — and we are on a mission to redefine what it means to deliver value at scale.
Matching Summary
Match Score: 85
Casa Centroamerica is seeking a Digital Customer Success Program Manager to enhance customer success programs globally. The ideal candidate will have extensive experience in program management and customer success operations, focusing on digital engagement and cross-functional coordination.
Salary
Primary Location Base Pay Range: $95,200 USD - $142,800 USD; Additional US Location(s) Base Pay Range: $90,500 USD - $160,700 USD; Bonus/Equity: Role may be eligible for Bonus Plan or commission/bonus, annual refresh stock grants
Skills & Requirements
Must-have
Digital customer success journeys
Customer Success tooling and platforms
AI-powered productivity improvements
Cross-functional coordination
Governance and operating model design
Solution planning and business process improvement
Nice-to-have
Vision-driven approach to customer success
Autonomy and accountability
Sun-drenched optimism and drive
Courageous collaborators
Key Requirements
5+ years of experience
Experience translating business needs into roadmaps