Director, Customer Experience, Na

Vantage Group

Denver, CO, US
Base: $180,000 - 200,000; bonus/equity: bonus; ben...
Hybrid
Customer experience management
Data center operations
Technical account management
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises with a focus on reliability, efficiency, and sustainability

Job Summary

  • Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises with a focus on reliability, efficiency, and sustainability.
  • The North American Director Customer Experience will lead a team to ensure 100% uptime and deliver a best-in-class customer service experience while driving continuous improvement and scaling efforts.
  • The company offers a comprehensive benefits package including medical, dental, vision, life insurance, disability coverage, paid time off, 401k with company match, and a culture valuing no ego, support, and professional growth.

Matching Summary

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises with a focus on reliability, efficiency, and sustainability.

Salary

Base: $180,000 - 200,000; Bonus/Equity: Bonus; Benefits: Medical, dental, vision, life, disability, paid time off, 401k with match

Skills & Requirements

Must-have

  • Customer experience management
  • Data center operations
  • Technical account management
  • ServiceNow and Salesforce proficiency
  • Budget creation and management
  • Cross-departmental collaboration
  • Travel up to 50%

Nice-to-have

  • Mission-critical environment experience
  • Hyperscale customer support
  • Machine learning and AI implementation
  • Change management and succession planning
  • Strong verbal and written communication
  • Culture of collaboration and innovation

Key Requirements

  • Bachelor’s degree in engineering preferred
  • 7+ years data center operations experience
  • 7+ years people management experience
  • Experience leading global customer success teams
  • Proficiency with ServiceNow and Salesforce
  • Willingness to travel up to 50%
  • High school diploma or GED required

Work Rights

Not specified

Tailored Resume

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