Experience Manager For Broadband Wireless

Globe

Metro Manila, Philippines
Customer episode management
Customer journey optimization
Omni-channel consistency
The Experience Manager is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touchpoints, ensuring a seamless, frictionless, and satisfying customer experience

Job Summary

  • The Experience Manager is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touchpoints, ensuring a seamless, frictionless, and satisfying customer experience.
  • This role is hands-on in monitoring, analyzing, and implementing enhancements that improve customer interactions within the episode, working closely with frontline teams, product owners, operations, and customer support.
  • Globe's hiring process promotes equal opportunity to applicants, and any form of discrimination is not tolerated throughout the entire employee lifecycle.

Matching Summary

The Experience Manager is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touchpoints, ensuring a seamless, frictionless, and satisfying customer experience.

Skills & Requirements

Must-have

  • customer episode management
  • customer journey optimization
  • omni-channel consistency
  • process improvement
  • performance tracking and reporting

Nice-to-have

  • passion for making a difference
  • collaborative team player
  • proactive problem solver

Key Requirements

  • Senior Leader
  • Business Background
  • Technical Background
  • Financial Experience
  • People Manager

Work Rights

Not specified

Tailored Resume

Cover Letter