Member Advocate

Blue Cross Blue Shield of Massachusetts

Hingham, MA, US
Base: $20.51 hourly; bonus/equity: eligible for va...
**
Customer communication via phone and email
Remote working opportunities
Fast-paced service center environment
** Blue Cross Blue Shield of Massachusetts is seeking a Medicare Member Advocate for a fully remote position in Hingham, MA. The role focuses on providing exceptional customer service to Medicare members, ensuring their questions are answered and issues resolved efficiently. **

Job Summary

  • As a Medicare Member Advocate, you will be at the heart of the consumer experience and a critical team member to support our mission.
  • We offer supportive remote working opportunities and a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and well-being benefits.
  • Our company is committed to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path.

Matching Summary

Match Score: 75

** Blue Cross Blue Shield of Massachusetts is seeking a Medicare Member Advocate for a fully remote position in Hingham, MA. The role focuses on providing exceptional customer service to Medicare members, ensuring their questions are answered and issues resolved efficiently. **

Salary

Base: $20.51 hourly; Bonus/Equity: Eligible for variable pay; Benefits: Paid time off, medical/dental/vision insurance, 401(k), wellness benefits

Skills & Requirements

Must-have

  • Customer communication via phone and email
  • Remote working opportunities
  • Fast-paced service center environment
  • Use of Microsoft Office and technology tools
  • Problem solving and multitasking skills
  • Empathy and emotional intelligence

Nice-to-have

  • Curious and committed to learning
  • Effective communication skills
  • Proactive and solution-oriented
  • Analytical and critical thinking
  • Ability to translate complex concepts simply
  • Team-oriented and supportive environment

Key Requirements

  • High school diploma or equivalent
  • 1+ years customer service experience with frequent communication
  • Qualified candidates from New England region only
  • Strong familiarity with technology and software
  • Ability to maintain an ergonomic remote work environment

Work Rights

Qualified candidates from New England region only

Tailored Resume

Cover Letter