Senior Manager, Supply Chain Replenishment - 1 Year Contract

Shoppers Drug Mart

Toronto, Ontario, Canada
Base: $100,000.00 - $132,000.00 py; bonus/equity: ...
Lead and manage call center team
Analyze and track kpis
Manage escalations from stores
Lead, coach, and develop a high-performing team, managing performance and succession planning

Job Summary

  • Lead, coach, and develop a high-performing team, managing performance and succession planning.
  • Analyzes & tracks processes and ensures a high level of knowledge and adherence to the Call Centre Key Performance Indicators (KPI’s).
  • Benefit from a purchase discount program, competitive pay and online learning through Academy.

Matching Summary

Lead, coach, and develop a high-performing team, managing performance and succession planning.

Salary

Base: $100,000.00 - $132,000.00 per year; Bonus/Equity: Not specified; Benefits: Temporary with Benefits

Skills & Requirements

Must-have

  • Lead and manage call center team
  • Analyze and track KPIs
  • Manage escalations from stores
  • Develop training materials
  • Proficiency in SAP and Service Now

Nice-to-have

  • Champion collaboration, kindness, inclusivity
  • Proactive, forward-thinking mindset
  • Open-minded, responsive to change

Key Requirements

  • 3-5 years customer service/call center experience
  • Post-secondary degree in Supply Chain/Business
  • Demonstrated ability to lead teams
  • Advanced knowledge of supply chain systems

Work Rights

Not specified

Tailored Resume

Cover Letter