Client Services Coordinator

Marshfield Animal Hospital

Albany, CA, US
Base: $19.24 - $24.59 hourly; bonus/equity: not sp...
High volume client request management
Strong verbal and written english skills
Ability to lift up to 50 pounds
The role requires resolving client problems by determining causes, explaining solutions, and following up to ensure satisfaction

Job Summary

  • The role requires resolving client problems by determining causes, explaining solutions, and following up to ensure satisfaction.
  • Candidates must manage a high volume of incoming requests via telephone, email, and web chat while adhering to company principles.
  • The position offers comprehensive benefits including health insurance, retirement plans, paid parental leave, and free wellness plans for pets.

Matching Summary

The role requires resolving client problems by determining causes, explaining solutions, and following up to ensure satisfaction.

Salary

Base: $19.24 - $24.59 Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, 401(k) match, student debt relief, PTO, pet wellness plans

Skills & Requirements

Must-have

  • High volume client request management
  • Strong verbal and written English skills
  • Ability to lift up to 50 pounds
  • Multi-tasking and time prioritization
  • Active listening and client contact handling

Nice-to-have

  • Experience in veterinary or pet care environment
  • Team collaboration and metric achievement
  • Problem-solving with multiple variables
  • Adaptability to moderate noise levels

Key Requirements

  • High School diploma or GED required
  • Minimum one year customer service experience
  • Associate's degree preferred
  • Mental processes for reasoning and mathematics

Work Rights

Not specified

Tailored Resume

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