Manager, Claims & Fraud Operations

Santander Arena

Unknown, , United States of America
Base: $82,500.00 - $142,500.00 usd annually; bonus...
Fraud investigation leadership
Regulatory compliance management
Fraud detection systems knowledge
The Manager, Claims & Fraud Operations is responsible for leading investigative teams to prevent fraud-related losses while ensuring regulatory compliance and operational excellence

Job Summary

  • The Manager, Claims & Fraud Operations is responsible for leading investigative teams to prevent fraud-related losses while ensuring regulatory compliance and operational excellence.
  • Santander offers a competitive rewards package designed to support employees and their families, emphasizing a strong risk culture and inclusive work environment.
  • This role involves strategic direction, collaboration with law enforcement and internal partners, and continuous improvement of fraud detection and prevention controls.

Matching Summary

The Manager, Claims & Fraud Operations is responsible for leading investigative teams to prevent fraud-related losses while ensuring regulatory compliance and operational excellence.

Salary

Base: $82,500.00 - $142,500.00 USD annually; Bonus/Equity: Not specified; Benefits: Competitive rewards package supporting well-being

Skills & Requirements

Must-have

  • Fraud investigation leadership
  • Regulatory compliance management
  • Fraud detection systems knowledge
  • High-volume investigative team management
  • Collaboration with law enforcement
  • Risk assessment and reporting
  • Operational oversight in banking

Nice-to-have

  • Cross-functional stakeholder influence
  • Continuous process improvement
  • Coaching and team development
  • Strategic fraud risk management
  • Crisis and escalation management
  • Data-driven decision making
  • Quality assurance and audit readiness

Key Requirements

  • Bachelor's Degree or equivalent experience
  • 5+ years banking experience in operations or fraud prevention
  • Prior leadership or supervisory experience preferred
  • Strong knowledge of BSA and SAR referral standards
  • Experience working with law enforcement
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter