Job Summary

• This role is accountable for developing comprehensive staffing models that determine resource requirements for long-term planning in Operations Service and Call Centers.
• The position serves as a critical liaison between Operations, Training, HR, Finance, and Expense partners to establish staff plans based on data analytics.
• Candidates must possess strong quantitative skills to conduct detailed variance analytics, forecast demand drivers, and quantify the impact of initiatives on staffing needs.

Matching Summary

Salary

Base: $74,400 - $111,600; Bonus/Equity: Short-term or annual bonuses and long-term incentives available; Benefits: On-the-spot recognition and full compensation package included

Skills & Requirements

Key Requirements

• Bachelor's Degree preferred
• Minimum 2 years long-term forecasting experience
• Experience constructing quantitative analysis models
• Service Operations or Contact Center forecasting background

Work Rights