Customer Service & Product Specialist Aftersales (m/w/d)
DSI Underground
Not specified; modern performance-based compensati...
Technical customer service experience
German and english communication skills
Willingness to travel within dach region
This role serves as the primary technical first-level contact for customers from initial commissioning through structured complaint handling
Job Summary
This role serves as the primary technical first-level contact for customers from initial commissioning through structured complaint handling.
The position involves conducting online and on-site commissioning, training customers, and identifying upselling opportunities throughout the product lifecycle.
Employees benefit from a modern work-life balance with a 38.5-hour week, up to two days of remote work, and access to corporate benefits.
Matching Summary
This role serves as the primary technical first-level contact for customers from initial commissioning through structured complaint handling.
Salary
Not specified; Modern performance-based compensation; Company pension plan included
Skills & Requirements
Must-have
Technical customer service experience
German and English communication skills
Willingness to travel within DACH region
Nice-to-have
Knowledge of OPC UA interfaces
Experience with Siemens or Fanuc controls
Agile team environment participation
Key Requirements
Completed technical education or degree in Mechatronics, Mechanical Engineering, Electrical Engineering, or Automation
Proven experience in technical customer service or aftersales support