Technology Support Specialist Ii

coloradomtn.edu

Colorado, US
Base: $77,566.16 - $86,184.62 annually; benefits: ...
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Pc and macos device support
Instructional hardware and software
Computer networking knowledge
** The Technology Support Specialist II position at Colorado Mountain College involves providing technical assistance and expertise in various technologies, including PCs, Apple devices, and classroom technology. The role requires strong problem-solving skills and the ability to support a diverse community of students, faculty, and staff. **

Job Summary

  • The Technology Support Specialist II is responsible for providing technical expertise in supporting personal computers, Apple devices, classroom technology and other technology including networking, telecommunications, and video streaming equipment.
  • This position will provide technical assistance to end users including software installations and support, diagnosing, and solving hardware and software problems.
  • Benefits include Medical, Dental, Vision, Life Insurance, Pet insurance, retirement contribution, tuition reimbursement, annual & sick time, mental health resources, healthy lifestyle benefits, affordable transitional housing may be available to the successful candidate based on eligibility and availability, relocation if applicable.

Matching Summary

Match Score: 75

** The Technology Support Specialist II position at Colorado Mountain College involves providing technical assistance and expertise in various technologies, including PCs, Apple devices, and classroom technology. The role requires strong problem-solving skills and the ability to support a diverse community of students, faculty, and staff. **

Salary

Base: $77,566.16 - $86,184.62 annually; Benefits: Medical, Dental, Vision, Life Insurance, Pet insurance, retirement contribution, tuition reimbursement, annual & sick time, mental health resources, healthy lifestyle benefits, affordable transitional housing may be available, relocation if applicable; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • PC and macOS device support
  • Instructional hardware and software
  • Computer networking knowledge
  • Server management knowledge
  • Customer service skills
  • Teamwork and collaboration

Nice-to-have

  • Commitment to student success
  • Bilingual English/Spanish abilities
  • Innovative mindset
  • Welcoming and focused approach

Key Requirements

  • High School Diploma/GED and five years of PC/Mac and/or network support
  • Associate’s Degree and three years of PC/Mac and/or network support
  • Bachelor’s Degree in computer science or related IT field with one year of PC/Mac and/or network support
  • CompTIA A+
  • HDI Desktop Advanced Support Technician
  • MD-100 Windows 10
  • Apple Certified Support Professional
  • Jamf 100
  • Experience managing Windows 10 OS
  • Experience managing Windows server file server and printer server roles
  • Experience managing devices in Microsoft AD DS and Azure AD
  • Experience managing devices and applications with SCCM, Intune, and Jamf Pro

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter